Help
Support
Something not working, or stuck on a puzzle? Email us and a real person will reply.
Contact us
support@doorninegames.comWe aim to reply within two business days (Sydney time).
To help us fix a problem quickly, please include:
- which game you're playing
- your iPad model and iPadOS version (Settings → General → About)
- where you were in the game and what happened
- a screenshot, if you can
Common questions
Where is my progress saved?
The game saves automatically as you play. Your progress is stored on your iPad, inside the game. It isn't sent to us or kept online.
Because of this, deleting the game from your iPad also deletes your progress.
I deleted the game or got a new iPad. Do I have to pay again?
No. Open the App Store, tap your profile picture, then Apps (or Purchased), find the game and download it again. Use the same Apple Account you bought it with.
Your saved progress is kept on the old device, so it may not come across with the game.
I'm stuck on a puzzle.
Every puzzle can be solved with clues found in the game. Look closely at each room. Some things only make sense once you've seen something in another room, so try going back.
Still stuck? Email us with the room or puzzle name and we'll send a gentle nudge, without spoiling the answer.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in, and choose the game. We can't issue refunds ourselves, but we'd love to hear what went wrong.
Are there ads or in-app purchases?
No. You pay once for the game and get the whole thing. There are no ads, no extra purchases and no subscriptions.
What does the game collect about me?
Nothing. There are no accounts, no analytics and no tracking. See our Privacy Policy for the details.